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How do I know I can trust these reviews about Lighting Direct?Reviewed Aug. 4, 2021
I purchased a lighting fitting on Jul 7, the website stated that there were hundreds in stock, and shipping should be 5-7 days. When it hadn't arrived a few weeks later, I checked the "track package" button, it showed "preparing for shipment". I noticed that the website was still showing hundreds in stock and 5-7 days. It took me more than 30 mins to get through to customer service, where a seemingly very helpful woman, took my details and followed up with an email telling me that the package would be shipped the next day. Still no package!! and "preparing to ship". I called them again - this time I waited 1hr 7mins to get connected. The story now is that it is shipped direct from the manufacturer, and the manufacturer is out of stock. They expect shipment on Aug 28, but honestly I'm not holding up much hope. Two days later, the website still show that the product ships in 5-7 days, even though I asked for this to be changed both times.
Thanks Joanna (6)
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Darren Other Verified purchase Customer Service Punctuality & Speed StaffReviewed Dec. 4, 2018
I have had the worst experience I have come across with this company. I ordered a batch of lights (21/11/18), all of which were supposed to be in stock. After waiting 4 days for my items to arrive - (they were supposed to be next day delivery), I received an email saying my order was delayed and would arrive on the 26/11/18. The next day I got an identical email suggesting that my delivery would now come on the 27/11/18. No delivery… I called on the 28/11/18 from 9-3pm and finally someone answered. May I add at this point that the customer service line is appalling – throughout this entire ordeal, I have never ever been able to call the customers service line and get through to someone on the first dial. More often than not I need to call for a whole day before someone bothers answering the phone. There are times when I have called up and not reached anybody at all (like today)!
When I called, the lady confirmed that I had not checked the box upon ordering to ship my lights as and when they were in stock. Ok, my mistake as I certainly feel that I did but I will take that one. She confirmed that she had now changed it and my lights would be shipped out. The next day (29/11/18). I received a DPD confirmation and since I was not going to be at home I had the option to pick up from a local location. I had confirmation through of my changes via email and that was that. The next day (29/11/18), I had confirmation through that my parcel was at the Newsagents I had selected, and I could go ahead and pick it up after 12pm. I got a further email later that evening confirming that the parcel had now been delivered and left with my neighbor. Of course, I was perplexed but at least I had my lights – I thought.
I picked up my parcel from my neighbor, upon inspection, I only received one light (of 7). In the morning (30/11/18) I checked the tracking info and it said my parcels had gone back to the depot? At this point I was majorly confused. I called up, again, no answered after multiple attempts. I finally got through, I asked if my parcels were at the newsagents or depot? The lady confirmed she would investigate and call me back. She did, she confirmed that the newsagents was full, so they took the others back to the depot, but for some odd reason, decided to attempt to deliver one of the 3 boxes!? She said she has now upgraded my delivery to next day instead of them re-attempting on Monday 3rd Dec and assured me that they would be there by this time (12:30pm) or at the very least, by 5pm.
Next day, Saturday 1st Dec, I sat in all day, lo and behold – no delivery! Monday rolls round (03/12/18), call, call, call, call, call – finally answers (Laura or Lauren – one of the two). She says, I can see that your lights have been delivered sir and have once again been left with number 73. At this point, I have no need for quarrel as I just want my lights. I asked about the other 2 lights that were not in stock – when will I get them? She said, "We have one coming tomorrow so you will get that 05/12/18 and 3 more coming on the 19/12/18 so you will get that 20/12/18." Fine, thank you for your help.
I get home, #73 are not in – annoying but what can I do… 8pm, my door buzzed and I answer, it’s a DPD driver. Answered the door, confused. He says, "Did you get the other parcel?" I said, "No they are not in." This was box number 3 of 3 – box 2 of 3 was upstairs with a neighbor. Again, I have no idea why these boxes keep getting separated – makes no sense at all?? I sign for it, and brought it in. Now I open the box, this has 2 lights in so altogether I now have received 3 of 7 lights (no bulbs that I ordered at this point). First box, great. The second box, the light is completely smashed to smithereens! Livid – I email customer service with evidence.
I get a text from my neighbor – "I’m in, come and grab your parcel." I went up, grabbed the parcel and came back. Firstly, the box looked like it had gone 12 rounds in a ring. It was bent and had rips all over it. I opened the box and 3 bulbs were scattered unboxed in the box. A further 7 boxes were open. Beyond livid at this point, I again emailed the ‘customer service’ with a supporting image. Today (04/12/18), it’s now 4pm in the afternoon and I have tried to call customer services a total of 16 times. No response to my emails either. I really do not know what I am supposed to do, the experience I have had has been shambolic at best and I cannot understand what is going on! This level of so called ‘service’ is completely unacceptable.
Thanks Darren (5)
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